1. General Policy

(1) The purpose of this Operation Policy ("Policy") is to stipulate necessary matters to protect the use of Members by maintaining order within Services by consistently responding to various problems and situations that arise in the course of implementation of contracts between Company and Members in accordance with the Terms of Use for Game Services (“Terms of Use") in relation to Rhythm Hive game, community services(including Social Network Services), and other various services ("Service"). 

(2) The Company may amend or modify the Policy to the extent that it does not violate the relevant laws and regulations to provide better Service. If the Company amends the Policy, it shall notify Members by specifying the details and the effective date of the amended Policy seven (7) days before the effective date via Service and/or the Company's website and/or official community. If the amendment contains changes that may be deemed unfavorable for the Members, the Company will notify them thirty (30) days before the effective date in the same manner.

Members are encouraged to check the notice from time to time so as not to suffer any inconveniences and disadvantages.

The Company shall not provide help with any inconveniences and disadvantages caused by not being able to check these changes.

(3) The Policy and terms not defined herein shall be interpreted according to the Terms of Use, and relevant laws and commercial practice if not defined otherwise therein. In the event of a conflict between the Policy and Terms of Use, Terms of Use shall govern.

2. Definition of Terms

The definitions of terms used in this Policy are as follows.

(1) Member or Members shall mean a person who enters into a contract with Company and uses the Service.

(2) Data shall mean part of and/or entire game data related to game play, such as items, resources, and levels obtained by Members in the course of using the Service.

(3) Community shall mean an online channel provided by the Company for Members to express various opinions and share information related to the Services, including all internal and external communities provided by the Company in relation to the Services such as an official website, forum, and social media.

(4) Spamming shall mean the act of posting or registering text and/or images repeatedly to express one's opinions or complaints or show interest in-game or on game communities. 

(5) Guest Account shall mean a temporary account that allows individuals to play the game without signing up.

3. Rights and Obligations of Members

(1) Rights of Members

① Members can use free and/or paid content within the game in compliance with the Terms of Use, provided that the Company retains all rights (copyright, etc.) to all contents such as in-game characters and items.

② Members can inquire the Company via Customer Support to get help regarding problematic situations that may occur in the course of using the game.

(2) Obligations of Members

① Members must fully understand the Terms of Use and Policy and comply with them as they use the game.

② Members shall not engage in acts that are prohibited by the Terms of Use and Policy, that may cause other Members harm, or that may negatively affect the order in the game.

(3) Members shall be solely responsible for managing their own mobile devices and for any loss or damages caused by transferring or lending their devices to a third party.

4. Rights and Obligations of Company

(1) Rights of the Company

① The Company may temporarily limit access to and/or suspend the game partially or entirely, in the event of abnormal behaviors occurring inside and/or outside the game.

② The Company may impose sanctions under the Terms of Use and Policy on members who violate these Terms of Use and Policy.

(2) Obligations of the Company

① The Company has the obligation to provide a secure environment in which Members can use the game stably.

② The Company complies with the Terms of Use, Policy, and Privacy Policy.

③ The Company shall receive reports on, verify, and trouble-shoot any possible bugs that may occur in the game.

④ The Company shall take necessary measures in order to establish a healthy gaming culture, protect children or juveniles from harmful information, and prevent infringement of Members' rights, such as defamation.

⑤ The Company has the obligation to protect its Members' personal information (e.g. ID information, password) in its possession. The Company shall not modify or post its Members' personal information without permission or use beyond the purpose of collection. However, if there is a legal obligation to disclose, such as when there is a formal request for cooperation from a judicial authority, Member's personal information may be provided within the scope of the obligation.

⑥ The Company responds to Members' inquiries and requests promptly and in a friendly manner. However, regarding matters that cannot be publicly disclosed due to updates or the nature of the game, the Company may provide limited answers or no response at all. The Company is not obligated to disclose Members' gameplay history unless it is required by law or deemed necessary due to exceptional circumstances.

⑦ The Company will remain neutral in its role and will not intervene in disputes between its Members. However, if the Company determines that the dispute violates this Policy or disrupts the operation of the game, it will examine the case from a neutral standpoint and take necessary measures.

5. Name Policy

Hereafter, “Name” refers to all items that can be generated by the Members, including, but not limited to, nicknames, greeting messages, and guest books within the mobile game provided by the Company.

Members have the liberty to set their Name in the course of using the Service. For cases listed below, however, their Name can be modified or deleted without notice. The Company may impose additional sanctions in the case of repeated occurrences.

- Name that is offensive to others

- Name that contains abusive language including swearing, advertisement, or provocative or obscene content

- Name that contains discrimination regarding race and/or gender

- Name that implies antisocial remarks, degrades certain religions and/or groups, or violates relevant laws and regulations

- Name that is related to the Company, game and/or its original work which may be used for impersonation

- Name that cause of appear to cause cash transactions of item and/or account

- Spam Name that contains including, but not limited to illegal advertisement, porn, illegal gambling

- Name that is misleading or recognized as an operator or the Company's employees, or artists.

- Name that may violate trademark rights and/or copyrights of a third party

- Name that may offend others by disturbing social conventions

- Name that uses prohibited phrases from the Name Policy (includes attempts to imply such phrases by changing spelling or combining them with other phrases)

- Name that partially uses the prohibited phrases from the Name Policy, or attempts to imply such phrases by changing their spelling, adding different characters, or combining them with other phrases.

- Other names that violate relevant laws and regulations or disturb public order and morals

6. Restoring Game Data

(1) Game data damaged due to the Company's liability or technical failure can be restored in accordance with the Terms of Use.

(2) Game data lost or modified due to Member's intention or negligence shall not be restored.

※ Examples of Unrestorable Data

7. Game Management Standard

(1) Consumption of Resources

① In the game, Members can obtain paid resources via cash payment, etc., and free resources via rewards from the game or events compensation, etc.

② The Company manages free and paid resources separately. When Members own both free and paid resources, free resources are consumed first.

(2) Deletion of Accounts

① The Company may consider accounts that meet all of the below conditions as long-term inactive accounts, and delete them to provide better Service.

A. Account that was last logged in more than 90 days ago

B. Account with a total game level of 5 or below

C. Account with no payment history

(3) The Company may arbitrarily delete data of accounts from which in-game nicknames were generated but the game was never played, to provide better Service and management.

(4) Data of accounts deleted in accordance with the criteria under (2) Deletion of Accounts in 7. Game Management Standard shall not be restored.

(5) The Company will announce notifications before deleting account data in accordance with these standards.

8. Reporting and Appealing

(1) Members can make an inquiry, report, and/or appeal by following the below steps.

- In-game: Settings > Support > Customer Support > 1:1 Inquiry

- Tickets including requests for restoration must be submitted within seven (7) days from the occurrence of the problem with the Member’s account.

- Appeal tickets must be submitted by the account that was suspended within seven (7) days from the day of suspension.

9. Limitations on Game Usage

※ The period and type of suspension are subject to change depending on the gravity and occurrence frequency of the offense that affects the Game

※ Illegal activities such as using unauthorized programs, stealing accounts or ID, and/or leaking personal information are subject to game suspension and punishment under relevant laws.

※ If Member acquires items, accounts, in-game resources through abnormal game use and/or improper behavior defined herein, the Company may retrieve these acquisitions without compensation.

※ If Member is limited to access to the Service as a result of their abnormal game use and/or improper behavior, they are solely responsible for disadvantages arising during the suspension period. The Company is not liable for compensation and/or restoration for these disadvantages.

10. Protection of Customer Service Employees

(1) Behaviors that abuse and obstruct the work of customer service employees include the followings:

① Making online queries (including conversations via phone helpline) that include abusive language, sexual harassment, defamation, or intimidation.

② Making online queries (including conversation via phone helpline) that include any other behaviors that may offend or cause mental damage to customer service employees

(2) In the case of abusing customer service employees, the Company may take necessary actions in accordance with 9. Limitations on Game Usage.

11. Assessment of Multiple Sanctions

(1) Multiple sanctions (e.g. termination, suspension) under the Terms and Policy may be applied in combination. 

(2) In the case of violating multiple clauses within the Terms of Use and Policy, duplicated or combined multiple sanctions may be applied. 

(3) The Company may reduce, exempt, or modify sanctions defined in the Terms of Use and Policy in consideration of the circumstances of the violation, the severity of the offense, the extent of the damages, and the clarity of the suspicion.   

(4) The Company may lift sanctions temporarily when necessary (e.g. recovering damage, filing an appeal, securing evidence) 

(5) Suspension shall take effect without prior notice.

Appendix

This Policy is effective as of June 22, 2023.